Peter Hemphill
Résumé
CAREER DISTINCTIONS
Appointed by the Public Printer of the U.S. to serve on blue-ribbon panel of experts in Washington, D.C. Contribute vision, strategic insight and technical expertise in electronic document management technology and policy to the Public Printer of the U.S. Distinguished as the only professional on the panel to represent the private sector alongside colleagues from the National Science Foundation, Duke Law, and other top academic and government agencies:
(see http://www.fdlp.gov/home/about/61-dlc).
Driving force behind the growth and success of a Colorado Top 25 Public Company — by contributing to its technological strategy and direction on a global scale.
Member of four-person team of Database Administrators in charge of what was at the time one of the largest databases in the United States.
Earned performance-based promotion with every company throughout entire career.
PROFILE & VALUE
Senior-Level IT Executive — Extensive experience and exceptional success in the planning, design, development, deployment and management of high-performance, cost-effective architectures, software and databases that are successful in meeting mission-critical business needs of dynamic, large-scale organizations. Innovative, insightful and effective in leveraging IT to gain competitive advantage, and achieve other enterprise goals for growth, operational performance, profitability and stakeholder value.
Software & Database Development Expert — Proficient in design, development and release of high-end software and large-scale databases that meet world-class standards for reliability, performance, scalability and security. Proficient in complete SDLC management — from concept through customer acceptance, user training and support.
Consummate Management Professional — Acute business acumen and high-caliber management qualifications with strong orientation in business development. Process and performance improvement specialist with comprehensive understanding of global market trends, emerging technologies and best business practices. Six Sigma Yellow Belt.
Talented Project & Team Leader — Interactive, motivational manager known to be clear, demanding, consistent, and fair. Proponent of training, career development, reward and recognition. Role model for self-direction, personal accountability, dedication, loyalty, ethics and integrity.
High-Performance, High-Value Employee — Trusted advisor and partner to C-level executives; valuable internal consultant to cross-functional department heads; and willing mentor to other technology teams. Driven by challenge and urgency for making meaningful contributions and delivering better than expected results.
QUALIFICATIONS & EXPERTISE
Vision, Strategy & Execution Agile & SDLC Strategies and Methods
Document Management Solutions
Enterprise IT Management & CEO/CIO Level Expertise Large Enterprise IT Projects
Data Conversion & Migration
Growth & Change Management Resource, Budget & P/L Management
Database Design & Administration
IT Asset, Risk & TCO Management Team Building, Training & Leadership
Software Design & Rollout
Six Sigma Theory & Practice Value Added Training & Education
PMP/PMI, TQM & ISO Compliance
Performance & ROI Improvement Executive Advisory & Decision Support
Internal & External Customer Service
Broadcast & Telecommunications Industry Oil, Gas & Mining Industry
Credit Card, PCI and Retail Industry
Oracle, Ingres, IDMS, SQL Server Unix, Microsoft Tools & Windows, VMS, MVS
Java, C/C++, SQL, XML, HTML
PROFESSIONAL EXPERIENCE
Western Union, Englewood, CO 2010-Present
Western Union (NYSE: WU) is the most recognizable name in the world for money transfer services. The firm's more than 410,000 locations worldwide allow individuals and business customers to transfer money or make payments electronically
SENIOR PROJECT MANAGER, WEB MONEY TRANSFER SYSTEMS.
TEK Systems Consultant
Brought in to update and manage the Western Union Website top 5 enterprise initiatives to initiate new money transfer services through Prepaid, Gold Card, Moneywise™ and goCash™ products. Successfully launched a major new Prepaid, Gold Card and Moneywise™ website used to transfer money anywhere around the world resulting in substantial additional revenue for the company and commendations from Executives. This included updating interfaces into major core money transfer systems from a Java front-end system utilizing a SOA Web Services methodology.
Dish Network, LLC Englewood,CO 2007-2009
DISH Network L.L.C (Nasdaq: DISH), is the nation's second largest pay-TV provider and the leader in digital television with $11 billion in revenue.
SENIOR PROGRAM MANAGER, DATA WAREHOUSE
TEK Systems Consultant (Contract to hire. Hired 4/07).
Managed, organized and led large Data Warehouse initiatives to provide mission-critical information to the business. Identified and prioritized more that 175 major project of 120 hours or more upon arrival. Project delivery metrics went from 47% on-time project delivery to 96% on-time delivery in two years. Personally managed multiple large scale projects using Hyperion Essbase, Oracle, SQL Server and Teradata systems for company-wide Business Intelligence, Analytics and reporting systems. Worked directly with C-level executives on many high priority projects including:
Call Center & Direct Sales Business Intelligence
Fraud Analysis
Subscriber Bad Debt Analysis
$1 billion Partner Billing System implementation to interchange billing information between major partners
ARI Network Services, Inc., Colorado Springs, CO 2006 to 2007
ARI Network Services (Nasdaq: ARIS) One of the largest providers of motorcycle and outdoor power equipment parts & service information with over 30,000 customers worldwide.
MANAGER IT DATA RESOURCES
Distinctions
Leadership role in a Process Improvement Team appointed by the CEO to improve software product quality, customer service, and help reduce costs.
Resolved long-standing technical issues that resulted in multiple product quality issues and substantially improved process reliability and quality.
As the Manager of Data Resources, strategies were developed for the implementation of cost reduction measures based on improved processes and outsourcing models that were developed. Operational responsibilities included on-time delivery of data to customers and management of a Microsoft SQL Server Data Warehouse for parts & service information from more than 80 original equipment manufacturers from around the world. Operational, technical, and process quality issues were addressed to improve customer satisfaction from software and process deficiencies. Managed 14 employees including five Software Engineers, one Project Manager, two Quality Assurance Specialists and seven data-entry personnel.
Hemphill & Associates, L.L.C., Larkspur, CO 2005 to Present
Private Information Technology Consulting firm providing business policy, project management and technical support to the private and public sectors.
PRESIDENT & CTO
Distinctions
Policy and technical advisor to the Public Printer of the United States and the Superintendent of Documents for the Government Printing Office of the United States.
Appointed to the Federal Depository Library Council by the Public Printer of the United States
TECHNICAL CONSULTANT — CONSULTING SERVICES 2005 to present
Information Technology Services were provided to multiple clients including government entities such as the U.S. Government Printing Office and commercial firms like Colorado Aviation and Transportation, Inc. As a Policy and Technical Advisor to the Public Printer of the United States and the Superintendent of Documents, policy and technological guidance was provided for developing the Future Digital Systems (FDSys) that would be used by the federal government for delivering public documents to U.S. Citizens and public/academic library institutions in the United States.
Vision, Strategy & Leadership Successes — IT & Business Management
Developed vision document driving public policy, governance, and technical strategy in conjunction with some of the most prestigious institutions in the United States for the Federal Depository Library Program.
Provided guidance and direction on requirements for a large-scale document management system to help preserve and protect the documents of the United States including documents from Congress and the Supreme Court.
Assisted private firms with web site design, technical and implementation issues.
IHS, Inc. — Engineering Division, Englewood, CO 1987 to 2005
IHS, Inc. (NYSE: IHS) $1.5+ Billion Enterprise — Leading Provider of Critical Information, Decision Support Tools and Related Products, Solutions and Services to Government and Corporate Customers in Six Core Industries — with Two Divisions (Energy and Engineering), Operations in 100+ Countries
SENIOR MANAGER, SOFTWARE DEVELOPMENT
Distinctions
Member, CEO’s Performance Improvement Task Force (IHS Corporate).
Member, Pricing Committee (IHS Engineering Division).
Recipient, "President’s Award for Excellence" — top corporate award recognizing performance excellence.
Recipient, "Jamaica Trip Award" — for contributions to the company’s successful transition to CD-ROM products.
Recipient, "Excel Award" — for sustained performance excellence.
Earned performance-based promotions during periods of significant challenge and change —four CEOs within five years; four acquisitions and post-M&A integrations; and double-digit growth; Highlights of promotional track:
SENIOR MANAGER — SOFTWARE DEVELOPMENT (1999 to 2005)
MANAGER — SOFTWARE DEVELOPMENT (1996 to 1999)SOFTWARE SPECIALIST (1994 to 1996)
LEAD PROGRAMMER ANALYST (1989 to 1994)
SENIOR PROGRAMMER ANALYST (1987 to 1989)
As Senior Manager of Software Development, implemented IT strategy and managed the design, development and release of new software solutions for collection and distribution of information — cutting-edge, real-time document management and delivery applications in large-scale database environment. Provided technical and managerial oversight to the entire SDLC — concept development, gathering requirements, architecture design, coding, debugging, testing — to meet precise technological, budget and time specifications. Directed operations for a mission-critical internal IT organization providing 24/7/365 software support for one of the company’s key enterprise solutions — Engineering Content Systems. Provided critical decision support and recommendations to the President, CEO and Director of Product Development. Mentored and
led teams of up to 20 IT professionals (software engineers and database administrators), and interfaced with cross-functional, multinational professionals and external consultants worldwide. Allocated and controlled $2+ million budget.
Vision, Strategy & Leadership Successes — IT & Business Management
Trusted advisor to President, CEO and Director of Product Development. Credited with personal contributions — IT vision and strategy, TCO analysis, risk management, software design, project management, team leadership — to growing corporate revenue and market share (IHS held dominate position in its market space worldwide.
Recognized as an inspiration and facilitator of culture change and organizational performance excellence by utilizing communications, process reengineering, training/education and relationship building skills.
Collaborated in development and delivery of the Core Management Training Program for management personnel which featured topics including Project Management, ISO 9001 Compliance, Six Sigma Principals and Practices, product knowledge and finance.
Inspired sense of urgency among decision makers to place strategic focus on the Internet as a principal mechanism for content delivery. Prompted immediate interest and allocation of resources by designing and building a prototype.
Key IT Initiatives, Projects & Results
Utilized sound project management methodologies to complete projects (average value of $2 million and eight-month average lifecycle) on time (as much as two months ahead of schedule) and on budget (as much as 15% under budget).
Managed software development for the company’s flagship commercial offering — IHS Specs & Standards Services — generating $120+ million in annual revenue (Manager of Software Development). Reengineered systems for Internet delivery of the Specs & Standards product/services portfolio (Software Specialist).
Essential member of the team that produced $80 million in new revenue and "put IHS on the map" as a technology innovator and industry leader by generating the company’s first CD-ROM product that outperformed the competition in both content and quality (Lead Programmer Analyst).
Wrote software systems for transferring information from microfilm to electronic distribution formats. Prepared customer-specific configurations for IBM 3090 mainframes. (Senior Programmer Analyst).
EDUCATION, TRAINING & CREDENTIALS
Agile Scrum Master Certification
Six Sigma — Yellow Belt
Computer Science & Electrical Engineering — University of Colorado, Boulder & Denver, CO
Diploma in Industrial Electronics (2,000 hours with 4.0 GPA and Valedictorian) — Boulder Valley Vo-Tech Center, Boulder, CO
Core Management Training (5 days); Web Databases and Architecture (2 days); Practical Core Java (5 days); and UNIX Level III (5 days) — IHS
PRESENTATIONS & AFFILIATIONS
Co-Author, "Knowledge will Forever Govern", A vision for Federal Depository Libraries, presented to the Public Printer of the United States, October, 2006
Former Member, Federal Depository Library Council (FDLC), Washington, D.C.
Member, Microsoft Users Group
